Terms & Policies

By registering with DIGIRDP or subscribing to our services, you acknowledge and agree to this refund policy. Please review it carefully to avoid any potential issues. This policy is subject to change at any time, with or without prior notice.

1. General Refund Policy

• A valid reason must be provided to request a refund for RDP plans.
• We will make reasonable efforts to resolve the issue or provide a refund if applicable.
• Refunds will not be granted if you have violated our Terms of Service.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Lack of knowledge about proper RDP usage.
• Unsuitable network connections or technical issues on the client’s end.
• Problems related to third-party software or websites (clients should verify compatibility before purchase).
• We do not guarantee the functionality of any specific website or tool.
• Purchases made using any promo code or discount (except as explicitly mentioned on the DIGIRDP website).
• No refunds for purchases made during promotional events (e.g., Black Friday sales).
• Port 25 and email-related services are not allowed.

3. Extra Charges for Additional Services

We charge extra for the following services, based on availability and case-by-case evaluation:

• Support related to Windows/Linux modification/configuration.
• Installation of third-party services.
• Server/RDP/VPS or IP address changes/migrations.
• Pricing varies depending on the situation and stock availability, and requests can be denied.

4. Illegal Activities & Service Termination

DIGIRDP has a zero-tolerance policy against illegal activities. If you engage in any of the following activities, your service will be immediately terminated without a refund:

• Hacking & Unauthorized Access:
  • Brute-force attacks
  • Port scanning
  • Exploiting security vulnerabilities
  • Unauthorized access to networks, servers, or accounts
• Spam & Mass Mailing:
  • Sending bulk emails, including newsletters or promotional emails
  • Hosting spam-related tools or scripts
  • Using email ports such as 25, 465, 587, or SMTP services
• Fraud & Phishing:
  • Hosting fake websites or phishing pages
  • Storing or distributing stolen data
• Cryptocurrency-Related Activities:
  • Crypto mining or running blockchain nodes
  • Running crypto-trading bots
  • Any unauthorized financial transactions
• DDoS Attacks & Botnets:
  • Running or participating in botnets
  • Using the service for DDoS or DoS attacks
• Illegal Content Hosting:
  • Child exploitation materials (strictly prohibited and reported to authorities)
  • Copyrighted content without proper licenses
  • Hosting hacking tools, exploits, or cracked software
• Prohibited Network Activities:
  • Using RDP for VPN/proxy tunneling for illegal activities
  • Running Tor exit nodes
  • Any activities violating applicable laws and regulations

DIGIRDP actively monitors services for suspicious activities. If found, services will be suspended or terminated without notice, and no refund will be provided.

5. Residential RDP ISP & Proxy Fees

• No refunds are provided for Residential RDP ISP and proxy fees.
• If a refund is warranted, the ISP/Proxy cost will be deducted from the refund amount.
• ISP/Proxy costs vary based on the plan and start at $9.99.
• Proxy or ISP-related issues will be addressed based on the nature of the issue and holiday schedules.

6. Setup Times & Delivery Claims

• Each product has a specified setup time.
• Claims related to server delays or non-delivery will not be accepted within the designated setup timeframe.
• Clients must wait for the full setup period before submitting delay-related complaints.

7. Account Funds & Auto-Renewals

• Funds added to your DIGIRDP account are non-refundable under any circumstances.
• Stripe automatically saves client credit/debit card details for auto-renewal.
• Clients can remove saved payment details from their DIGIRDP client area.
• If the system auto-charges your card, you may request a refund within 24 hours of the charge.
• Deductions: VAT, tax, or payment gateway fees will be subtracted from the refund amount.

8. Cancellation & Refund Denial

• Cancellation requests must be made after contacting support—requests made without first reaching out or within 24 hours of opening a support ticket will not be eligible for a refund.
• By making a payment, you agree to our Terms of Service and Refund Policy.

For more details, please refer to our Terms of Service.

This Service Agreement ("Agreement") outlines the terms and conditions governing the use of DigiRDP's services ("Service") by the subscriber ("Subscriber"). By accessing or using the Service, the Subscriber agrees to be bound by the terms and conditions of this Agreement. If the Subscriber does not agree to these terms, they must not access or use the Service.

DigiRDP will provide the Subscriber with access to the Service as described in the order form or subscription agreement. This includes maintenance of the hardware and network infrastructure necessary for internet connectivity and a password for authentication. The Subscriber does not have any rights or ownership over DigiRDP's equipment, software, or any third-party resources used to provide the Service.

The Subscriber agrees to pay all invoiced fees via PayPal, Bitcoin, credit card, Perfect Money, Moneybookers, or WebMoney. DigiRDP may, at its discretion, accept other forms of payment. If the Subscriber has opted for automatic transactions, the invoice sent via email will serve as a receipt of payment. If a payment fails or is not automatically processed, the Subscriber must promptly complete the payment before the invoice due date.

DigiRDP's refund policy is subject to change at any time with or without notice. Refund requests for RDP plans must be accompanied by a valid reason. DigiRDP will attempt to resolve any issues before issuing a refund. Refunds are not available in cases where the Subscriber lacks knowledge of RDP usage, experiences network issues on their end, has technical difficulties unrelated to our service, or faces third-party software compatibility issues. Refunds are also not provided for dedicated servers, residential RDP ISP/proxy fees, or VPS products. Invalid or unreasonable claims will not be eligible for a refund.

This Agreement remains in effect until terminated by either the Subscriber or DigiRDP. The Subscriber may terminate their subscription at the end of the current billing cycle. DigiRDP may terminate the Agreement with 30 days’ notice or with 15 days’ notice if the Subscriber fails to correct a breach of this Agreement. DigiRDP may immediately terminate the Service without notice if, at its sole discretion, the Subscriber violates the Acceptable Use Policy.

The Subscriber is strictly prohibited from using the Service for illegal or unauthorized activities, including but not limited to hacking, brute-forcing, or mass mailing. If DigiRDP detects such activities, the Service will be terminated immediately.

DigiRDP provides unmetered bandwidth under a fair share policy. While there is no strict bandwidth limit, excessive use that negatively impacts other subscribers may result in a request to reduce usage or potential service restrictions. DigiRDP aims to ensure a high-quality experience for all users.

DigiRDP reserves the right to modify or discontinue the Service at any time without notice. DigiRDP will not be held liable for any modifications, suspensions, or terminations of the Service.

DigiRDP provides customer support via email and a support ticket system. Support is available 24/7, and DigiRDP will respond to inquiries within a reasonable timeframe.

The Subscriber agrees to indemnify and hold DigiRDP, its affiliates, officers, agents, and employees harmless from any claims, damages, or liabilities, including legal fees, resulting from the Subscriber’s use of the Service, violation of this Agreement, or infringement on third-party rights.

The Service is provided on an "as is" and "as available" basis. DigiRDP makes no express or implied warranties and disclaims all implied warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. DigiRDP does not guarantee uninterrupted or error-free Service and may remove or discontinue the Service at any time without notice.

DigiRDP and its suppliers shall not be liable for any damages, including loss of data, profits, or business interruptions, arising from the use or inability to use the Service. In jurisdictions where certain liability limitations are not allowed, the liability of DigiRDP will be limited to the fullest extent permitted by law.

This Agreement and any disputes arising from it shall be governed by the laws of the State of Wyoming, without regard to conflict of law principles.

If any provision of this Agreement is found to be invalid or unenforceable, that provision will be enforced to the maximum extent possible, and the remaining provisions will remain in full force and effect.

Failure by DigiRDP to enforce any right or provision in this Agreement does not constitute a waiver of such rights.

This Agreement constitutes the entire agreement between the Subscriber and DigiRDP and supersedes any prior agreements. Additional terms may apply when using third-party services, content, or software.

DigiRDP reserves the right to update this Agreement at any time without prior notice. It is the Subscriber’s responsibility to review the Agreement periodically. Continued use of the Service after updates signifies acceptance of the changes.

This policy ensures the proper and legal use of software within the shared RDP environment. All clients must comply with these guidelines when installing or using software on shared RDP servers.

The installation of any software that promotes illegal activities, such as mass mailing, brute forcing, or unauthorized SMTP servers, is strictly prohibited. Clients must not install or use software that infringes on intellectual property rights. They are responsible for ensuring that all installed software is properly licensed and up-to-date.

Prior approval from DigiRDP is required before installing software on shared RDP servers to ensure compliance with this policy. The use of VPNs is prohibited on shared RDP servers. Additionally, clients may not uninstall applications that were not installed by them, as this may disrupt server operations and negatively impact other users.

Violations of this policy may result in the suspension or termination of access to the shared RDP service.

Thank you for choosing DigiRDP. If you have any questions or concerns, please contact us.

Resellers must have their own dedicated domain registered to ensure transparency and build trust with customers. A dedicated domain demonstrates professionalism and establishes credibility, making it easier for customers to verify the legitimacy of the reseller’s business.

Resellers are required to maintain a fully functional website that is user-friendly, regularly updated, and free of technical issues. This ensures a seamless browsing and purchasing experience for customers without encountering broken links or error pages. An updated and well-maintained website reflects reliability and professionalism.

To enhance security and maintain compliance, resellers must verify their identity by submitting valid identification documents. Acceptable forms of identification include a passport or driver's license. For US-based resellers, a US driver’s license or passport is required, while European resellers can provide a national identity card, passport, or driver’s license issued by their respective countries. This verification process helps prevent fraudulent activities and ensures accountability.

Resellers must also verify every credit card payment made by customers. It is essential that the cardholder’s name, the country of the card issuer, and the country associated with the DigiRDP account match. To further ensure accuracy, resellers may be asked to submit a bank or card statement if necessary. This additional verification measure helps prevent chargebacks, fraud, and unauthorized transactions.

Transparent pricing is a key requirement for resellers. All pricing structures for remote desktop services must be clearly displayed, ensuring there are no hidden fees or misleading discounts. Honest and transparent pricing builds customer trust and enables them to make informed purchasing decisions.

Resellers are expected to provide timely and professional customer support. Addressing customer inquiries, concerns, and technical issues related to remote desktop services in a prompt manner fosters trust and loyalty. Reliable support ensures a positive user experience, helping to build a strong customer base.

Since resellers represent DigiRDP, LLC, they play a crucial role in maintaining and protecting the company's reputation. Resellers must avoid engaging in spamming, fraudulent practices, or misrepresentation that could harm the brand image. Acting with integrity and professionalism ensures that resellers contribute positively to the company’s overall standing in the market.

To maintain quality control and accountability, DigiRDP, LLC will have monitoring mechanisms in place to ensure that resellers comply with the established rules. Resellers will be required to provide regular updates on their activities and progress. This process allows for effective oversight and ensures adherence to the guidelines.

If a reseller repeatedly violates the rules or commits severe breaches, DigiRDP, LLC reserves the right to terminate the agreement with them. This measure is necessary to protect the brand’s integrity and maintain the quality of the reseller network. Termination ensures that only trustworthy and compliant resellers continue to operate under the DigiRDP name.

By adhering to these policies, resellers contribute to a transparent, professional, and customer-friendly ecosystem that benefits both DigiRDP, LLC and its clientele.